Gaya APA
Tjiptono, F.
(2017).
Service Management: Mewujudkan Layanan Prima Edisi 3
(
3)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy.
"Service Management: Mewujudkan Layanan Prima Edisi 3".
3
Yogyakarta:
Andi,
2017.
Teks (Text).