Gaya APA
Tjiptono, F., Chandra, G. (2019).
Service quality & customer satisfaction edisi 5 .
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service quality & customer satisfaction edisi 5".
Yogyakarta:
Andi Offset,
2019.
Teks (Text).